HR Quality Manager


Advanced Aspects of quality management Systems




management Systems

management SystemsEssential aspects for all employees and executives, as well as the first step in training individuals employed in quality management functions; you will be trained in the basic elements of quality management and its success factors.


Examination for Certified Quality Managers

A personal certificate according to ISO/IEC 17024 issued by IQC AUSTRIA provides you with international recognition of your expert qualifications as a quality manager.

Overview of various advanced processes of Quality Management and their practical application:

  • „QMS”: Successful Introduction & Further Development of a Management System
  • “ISO”: Implementation of QMS requirements according to ISO 9001:2015
  • “IQM” (Integrated Quality Management): On the Road to Personal & Business Excellence
  • “Methodologies”: Quality Management Method
  • “Audits”: Assessment of the Effectiveness of Management Systems
  • Context of the Organization: Understanding the Organization and its Context / Understanding the Needs and Expectations of Interested Parties / Determining the Scope of the Quality Management System / Quality Management System and its Processes
  • Leadership: Leadership and Commitment / Customer Focus / Policy / Establishing the Quality Policy / Communication of the Quality Policy / Organization Roles, Responsibilities, and Authorities.
  • Planning: Actions to Address Risks and Opportunities / Quality Objectives and Planning / Planning of Changes
  • Support: Resources / People / Infrastructure / Environment for the Operation of Processes / Monitoring and Measuring Resources / Organizational Knowledge / Competence / Awareness / Communication / Documented Information / Creating and Updating / Control of Documented Information.
  • Operation: Operational Planning and Control / Requirements for Products and Services / Customer Communication / Determining the Requirements for Products and Services / Review of the Requirements for Products and Services / Changes to Requirements for Products and Services /
  • Design and Development of Products and Services / Planning / Inputs / Controls / Outputs / Changes.
  • Control of externally provided Processes, Products, and Services: Type and Extent of Control / Information for external providers / Production and Service Provision: Control of Production and Service Provision / Identification and Traceability / Property belonging to customers or external providers / Preservation / Post-delivery Activities / Control of Changes / Release of Products and Services / Control of Non-Confirming outputs.
  • Performance Evaluation: Monitoring, Measurement, Analysis and Evaluation / Customer Satisfaction / Analysis and Evaluation / Internal Audit / Management Review: MR- Inputs / Outputs.
  • Improvement: Nonconformity and corrective Actions / Continual Improvement / other International Standards on Quality Management and Quality Management Systems developed by ISO/TC176

Advanced Quality Management HR Components:

Overview of various advanced Quality Processes of the HR Industry:

  • Human Capital Reporting Process (General, Guiding Principles, Target Groups, and Stakeholder relevance
  • Tools and Procedures for Data Collections, Reporting Structure, Internal and External Reporting
  • Comparability of Reporting, Risk Management Relevance, Reporting Areas
  • Reporting Compliance and Ethics, Costs, Diversity
  • Leadership, Organizational Culture, Organizational Health & Safety Components, Productivity
  • Recruitment, Mobility, Turnover, Skills and Capabilities, Succession Planning
  • Workforce Availability, Reporting Documents, Reporting Frequency

Assessment service delivery — Procedures and methods to assess people in work and organizational settings — Part 1: Requirements for the client:

  • Quality Aspects of Agreement Procedure, Client Responsibilities, Competence, and Training, Anticipating Outcomes and Consequences, Supplementary Research Activities
  • Quality Aspects of Pre-Assessment Procedures, Identification of Assessment Needs, Assessment Services Recommendations, Assessment Services Agreement
  • Quality Aspects of Assessment Delivery, Steps Needed, Planning the Assessment, Informing Assessment Participants, Conducting the Assessment, Interpreting and Using Results, Providing Feedback, Evaluating the Assessment
  • Quality Aspects of Post-Assessment Review, Rights and Responsibilities of Assessments Participants
  • Quality Aspects of Supplemental Information on Technical Documentation of Assessment Methods and Procedures
  • Quality Aspects of Documentation of Assessment Methods and Procedures
  • Quality Aspects of Objectivity of Assessment Methods and Procedures during Implementation
  • Quality Aspects of Validity, Reliability, Fairness, Periodic Checks for Adequacy
  • Quality Aspects of Supplemental Information on Analysis and Interpretation of Results

Quality Aspects of Supplemental Information on Reporting

Additional information


2 International Diplomas from Austria, Vienna


16 days +1 (exam day)
200 h (64 h presence + 136 h online)


There are no reviews yet.

Be the first to review “HR Quality Manager”