Description

management Systems

Essential aspects for all employees and executives, as well as the first step in training individuals employed in quality management functions; you will be trained in the basic elements of quality management and its success factors.

BASIC TRAINING / QUALITY MANAGEMENT SYSTEM

Examination for Certified Quality Managers

A personal certificate according to ISO/IEC 17024 issued by IQC AUSTRIA provides you with international recognition of your expert qualifications as a quality manager.

Overview of various advanced processes of Quality Management and their practical application:

• „QMS”: Successful Introduction & Further Development of a Management System
• “ISO”: Implementation of QMS requirements according to ISO 9001:2015
• “IQM” (Integrated Quality Management): On the Road to Personal & Business Excellence
• “Methodologies”: Quality Management Method
• “Audits”: Assessment of the Effectiveness of Management Systems
• Context of the Organization: Understanding the Organization and its Context / Understanding the Needs and Expectations of Interested Parties / Determining the Scope of the Quality Management System / Quality Management System and its Processes
• Leadership: Leadership and Commitment / Customer Focus / Policy / Establishing the Quality Policy / Communication of the Quality Policy / Organization Roles, Responsibilities, and Authorities.
• Planning: Actions to Address Risks and Opportunities / Quality Objectives and Planning / Planning of Changes
• Support: Resources / People / Infrastructure / Environment for the Operation of Processes / Monitoring and Measuring Resources / Organizational Knowledge / Competence / Awareness / Communication / Documented Information / Creating and Updating / Control of Documented Information.
• Operation: Operational Planning and Control / Requirements for Products and Services / Customer Communication / Determining the Requirements for Products and Services / Review of the Requirements for Products and Services / Changes to Requirements for Products and Services /
• Design and Development of Products and Services / Planning / Inputs / Controls / Outputs / Changes.
• Control of externally provided Processes, Products, and Services: Type and Extent of Control / Information for external providers / Production and Service Provision: Control of Production and Service Provision / Identification and Traceability / Property belonging to customers or external providers / Preservation / Post-delivery Activities / Control of Changes / Release of Products and Services / Control of Non-Confirming outputs.
• Performance Evaluation: Monitoring, Measurement, Analysis and Evaluation / Customer Satisfaction / Analysis and Evaluation / Internal Audit / Management Review: MR- Inputs / Outputs.
• Improvement: Nonconformity and corrective Actions / Continual Improvement / other International Standards on Quality Management and Quality Management Systems developed by ISO/TC176

Advanced Quality Management HR Components:

Overview of various advanced Quality Processes of the HR Industry:

• Human Capital Reporting Process (General, Guiding Principles, Target Groups, and Stakeholder relevance
• Tools and Procedures for Data Collections, Reporting Structure, Internal and External Reporting
• Comparability of Reporting, Risk Management Relevance, Reporting Areas
• Reporting Compliance and Ethics, Costs, Diversity
• Leadership, Organizational Culture, Organizational Health & Safety Components, Productivity
• Recruitment, Mobility, Turnover, Skills and Capabilities, Succession Planning
• Workforce Availability, Reporting Documents, Reporting Frequency

Assessment service delivery — Procedures and methods to assess people in work and organizational settings — Part 1: Requirements for the client:

• Quality Aspects of Agreement Procedure, Client Responsibilities, Competence, and Training, Anticipating Outcomes and Consequences, Supplementary Research Activities
• Quality Aspects of Pre-Assessment Procedures, Identification of Assessment Needs, Assessment Services Recommendations, Assessment Services Agreement
• Quality Aspects of Assessment Delivery, Steps Needed, Planning the Assessment, Informing Assessment Participants, Conducting the Assessment, Interpreting and Using Results, Providing Feedback, Evaluating the Assessment
• Quality Aspects of Post-Assessment Review, Rights and Responsibilities of Assessments Participants
• Quality Aspects of Supplemental Information on Technical Documentation of Assessment Methods and Procedures
• Quality Aspects of Documentation of Assessment Methods and Procedures
• Quality Aspects of Objectivity of Assessment Methods and Procedures during Implementation
• Quality Aspects of Validity, Reliability, Fairness, Periodic Checks for Adequacy
• Quality Aspects of Supplemental Information on Analysis and Interpretation of Results

Quality Aspects of Supplemental Information on Reporting